Booking Cancellation — any cancellation due to avoidable or unavoidable circumstances must be communicated in writing. Cancellation charges take effect as of the date we receive written notice, and are as follows:
45+ days prior to arrival — 15% of the total tour cost
15–45 days prior to arrival — 50% of the total tour cost
8–14 days prior to arrival — 75% of the total tour cost
7 or fewer days prior to arrival — 100% of the total tour cost
In case of cancellation within 4 weeks of arrival, refunds are strictly dependent on the hotel's own cancellation policy.
There are no refunds for bookings made between 1st December and 31st January, due to high peak season.
Refunds are not applicable for hotel booking payments, or for cancellation of a cruise ship/government ferry due to bad weather or cyclones — we are not responsible for cancellations caused by natural events.
Early check-in / late check-out — every hotel has a standard check-in and check-out time, and the cost of any early check-in or late check-out is factored into the tour price. We can request this on your behalf, but cannot guarantee it, since it depends entirely on the hotel's policy, time of year, and room availability.
No refunds are given for cancellations due to COVID-19 or any future similar pandemics/lockdowns — only rescheduling at current rates is offered in these cases.
No refund is applicable for package bookings with 4-star or above properties — only rescheduling is available.
No refund is applicable for cancellations due to elections — only rescheduling, available up to 31st August.
